Support & Answers
Frequently Asked Questions
If you have anything else you want to ask, reach out to us.
Due to the high-quality and streamlined approach at HD Estates, we want to ensure as much consistency as possible in our photo editing process. As such, specific photo editing requests cannot be fulfilled
- We recommend taking photos with 5-6 different exposures and to include at least one flash image of each space.
- In order to edit flash photography, a standard or advanced editing style is required.
- Not sure about HDR vs Flash? Check out this tutorial.
- After your project is completed, you have ten days to request a revision.
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To request a revision:
- Select the project that you would like to make a revision on
- Once the project is opened, select the photo you'd like to revise
- Click directly on the photo and describe the revision you'd like to have completed
- Add any revisions to additional photos
- Click “Submit” in the bottom right-hand corner to send your photos back to editing.
- Any issue with quality, revisions are free. Alterations to images such as object removal or object manipulation are chargeable.
Yes, the editor can still view them. If there are any issues with the project or uploaded files, we will reach out!
- Upload your RAW images/videos, we will take it from there!
- For photos, you can upload any file type, but you'll get the best results if you upload your RAW images. If you aren't sure if you're capturing the right images, review our tutorial.
- For videos, we recommend that you shoot your videos in LOG and that the video files be in 1080p, 23fps, MOV, or MP4 format.
- Yes! We have a list of the music that has been purchased, therefore there will not be any copyright issues.
- You can pick what song you'd like from a list!
- There will be a $10 revision charge.
We send the photos back in an uncompressed, 12 JPEG level which is a super high-quality image and suits 99.9% of real estate or editing needs.
To keep quality high, you will need to wait for your photos to be edited before you can request virtual staging.
- We don't like to “rush” any projects because we want to ensure that every project is edited according to our high standards of excellence.
- Occasionally, projects are returned sooner than expected, but there are no guarantees.
- For photo editing and photoshop edits, we offer three different turnaround times: 12 hours, 18 hours, and 24 hours.
- For video editing and virtual staging, we offer two different turnaround times: 24 hours and 48 hours.
- Keep in mind that once the project is in editing, the turnaround time cannot be revised.
- Once the project is moved to the editing phase, the project can no longer be modified.
- We are unable to make any changes to the turnaround time.
- If you have an urgent request, it is always best to contact the support team through chat or email.
- Your edited photos will always stay on the HD Estates website
- After the project has been in the “Completed” status for 10 days, the project will move to “Photo Drive”
- Your RAW images will be deleted after about 3 weeks.
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